Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.doodycalls.com.au (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or services you view, the websites or search terms that referred you to the Site, and how you interact with it. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
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Cookies: Data files placed on your device, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit AllAboutCookies.
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Log Files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
Additionally, when you use our services or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (as provided by our payment processors), email address, phone number, and home address. We refer to this information as “Order Information.” We do not explicitly store any credit card information except for the last few digits to help identify the card used; we cannot make transactions with this information.
When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your Personal Information to:
- Communicate with you about our services and products.
- Screen our orders for potential risk or fraud.
- Provide you with information or advertising related to our services or products, in line with your preferences.
The Device Information we collect helps us screen for potential risk and fraud (especially your IP address) and improve and optimize our Site by generating analytics about how customers browse and interact with it and assessing the success of our marketing and advertising campaigns.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store; you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to understand how customers use the Site; you can read more about how Google uses your Personal Information here and opt-out of Google Analytics here.
We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or otherwise protect our rights.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page here.
SMS & EMAIL MARKETING
Upon your purchase or subscription to our mailing list, you may receive email and SMS promotions as part of our marketing. You can opt out and unsubscribe from our lists at any time. Please note that you may need to send an SMS to unsubscribe separately from email communications. We will only contact you via these channels if you have made a purchase or subscribed to our lists. We do not sell this information to anyone.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. To exercise this right, please contact us using the information below.
Additionally, if you are a European resident, we note that we process your information to fulfill contracts we may have with you (for example, if you make an order through the Site) or to pursue our legitimate business interests. Please be aware that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you use our services or place an order through the Site, we will maintain your Order Information for our records unless you ask us to delete this information.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the contact form on our website.